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PRIVACY NOTICE

Last updated 16/12/2024

This privacy notice for Nice and Clear ltd company no. 08493990 trade name 'Home Ear Wax Removal Cornwall' ('Company', 'we', 'us', or 'our',), describes how and why we might collect, store, use, and/or share ('process') your information when you use our ear wax removal services ('Services'), such as when you:

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us.

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When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Email correspondence is password protected and paper consent forms kept in a locked filing cabinet in a locked room. 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties such as with your GP but only with your consent. No personnel information is shared without your consent. 

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber-criminals, or other un-authorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. All email correspondence is password protected and paper written consent forms kept in a locked filing cabinet in a locked room.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. 

We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select ‘Internet Options’ from the ‘Tools’ menu, then click ‘Security’, followed by ‘Custom level’ and select ‘Disable Cookies’). The information collected in this way can be used to identify you unless you modify your browser settings. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of our registered users and non-registered visitors. Cookies are also used by advertising vendors such as GoogleAds or FacebookAds.

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The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please contact us using the contact form on the website or email: homeearwaxremovalcornwall@gmail.com. The personal information which we hold will be held securely in accordance with our internal security policy and English law. If we intend to transfer your information outside the EEA (European Economic Area) for uses other than order fulfillment, we will always obtain your consent first.

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How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

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